KnowAll Quickstart Guide

This is a guide on getting started with HeroThemes KnowAll 2.0 Knowledge Base theme for WordPress.

Getting Started

To use the KnowAll theme you must have WordPress already installed on your server. KnowAll is constantly updated for compatibility with the latest version of WordPress, so it’s recommended to use a current version to take advantage of newer features and functionality.

KnowAll 2.0 introduces Full Site Editing (FSE), giving you the choice between two template modes:

Full Site Editing (FSE) Mode – Edit everything visually in the Site Editor using blocks
Legacy Mode – Use the traditional Customizer and PHP templates

This guide will walk you through installation, setup, and customization of your knowledge base.

1. Theme Installation

Once you have completed your purchase, you can download the theme package installation zip file at the end of the checkout. You can re-download it at any time from your HeroThemes account or with the details sent in your purchase email.

When you have downloaded knowall-v2.x.zip, you can install the theme in two ways:

WordPress Upload (recommended): In the WordPress admin panel navigate to Appearance > Add New Themes > Upload. Go to browse and select the zipped theme folder. Press install now and the theme will be uploaded and installed.
FTP Upload: Using your FTP program upload the un-zipped theme folder into the /wp-content/themes/ folder of your WordPress installation.

Once the theme is uploaded, you need to activate it. Go to Appearance > Themes and activate your new theme.

2. Using KnowAll Welcome Setup

The KnowAll welcome screen appears on first activation and helps configure the theme, so you can get started quickly and easily.

If the welcome screen does not appear, you can access it anytime from Themes > KnowAll Welcome Setup.

At the end of the setup process, your site will look similar to the KnowAll demo, without the need to import any files.

2.1 Enter your KnowAll License Key

Enter your theme license key found in your purchase email, or from the License section in your HeroThemes account.

This activates automatic updates and support for your theme.

The Heroic Knowledge Base and Heroic Blocks plugins are packaged with the KnowAll theme and are required for the theme to work. Additionally, Heroic Knowledge Base Integrations will be available if you have a Pro license key and entered this in step 2.1.

2.2 Install Required Plugins

Plus and Pro licenses no longer require a separate plugin – this will be detected automatically and enabled during setup.

Required and optional plugins selected will be installed automatically when you click Continue on this screen.

2-image-knowall-install-plugins - HeroThemes

2.3 Install Sample Content

On this screen you can choose what content from the KnowAll demo you want to recreate on your site. It is recommended you leave all options ticked. The content will then be created automatically and can be managed from the WordPress dashboard.

Sample content includes:

Sample articles
Article categories with images
Navigation menus
Homepage layout
Sample pages

Click Continue to install the sample content.

3-image-knowall-install-content - HeroThemes

2.4 Complete Setup

That’s it! From the final screen you can then view your site and there are quick links to start adding/editing your own articles or customizing the site with your own logo and colors.

4-image-knowall-install-done - HeroThemes

3. Choosing Your Template Mode

After completing the Welcome Setup, you need to decide which template mode to use for your knowledge base.

Use FSE Mode if:

You are starting a new knowledge base
You want complete visual control over your site
You prefer modern WordPress block editing

Use Legacy Mode if:

You are upgrading from KnowAll v1.x
You have existing custom code or child theme
You prefer the traditional Customizer interface

How to Switch Modes

Go to Knowledge Base > Settings
Click the Appearance tab
Locate Template Engine
Select your desired mode:
- Full Site Editing (Block) – for FSE mode
- Force Legacy Templates – for Legacy mode
Click Save Changes
Clear all caches (browser, WordPress, server)

Important: When switching between modes, your articles remain unchanged, but you’ll need to reconfigure your design settings (colors, fonts, layouts).

By default, new installations start in FSE mode. Existing sites upgrading from KnowAll v1.x will automatically use Legacy mode to maintain compatibility.

4. Using the Knowledge Base

Once you have installed and activated the required plugins, you can manage your knowledge base content.

Refer to the Heroic Knowledge Base documentation for in-depth guidance on the features and configuration of the knowledge base.

5. Enable Automatic Updates

Enable automatic updates for your theme:

Go to Appearance > KnowAll Theme License
Enter your license key from your purchase email
Click Save
Click Activate License

When a new version is available, it will show as “Update Available” from Appearance > Themes.

6-image-knowall-license-key-management - HeroThemes

Getting Started with FSE Mode

Enable FSE Mode

If not already enabled, navigate to Knowledge Base > Settings > Appearance and locate the Template Engine section.

Select Full Site Editing (Block) and click Save Changes.

Clear your site cache if you are using a caching plugin.

Access the Site Editor

Once FSE mode is enabled, access the Site Editor:

Go to Appearance > Editor in the WordPress admin
Or click Edit Site in the top admin bar

The Site Editor will open with your homepage displayed.

7-image-knowall-site-editor - HeroThemes

Basic Setup

Logo: Click logo → Replace → Upload → Save

Colors: Styles → Colors → Click Primary color → Enter hex code → Save

Fonts: Styles → Typography → Choose fonts → Save

Menu: Navigation → Edit → Add/remove/reorder links → Save

8-image-knowall-site-editor-main - HeroThemes

Edit Templates

9-image-knowall-site-editor-templates - HeroThemes

Homepage Template:

Templates → Home
Click heading to edit text
Click search box to style
Click category cards to adjust
Save

10-image-knowall-site-editor-blocks - HeroThemes

Article Template:

Templates → Single Knowledge Base Article
Click any element to edit (title, content, sidebar, TOC, feedback)
Use right sidebar to adjust colors, fonts, spacing
Delete unwanted sections (select → Delete)
Save

Header: Templates → Header → Edit logo, nav, colors → Save or Patterns

Footer: Templates → Footer → Edit copyright, links → Save or Patterns

Other Templates: Category, Page, 404 – edit the same way → Templates

12-image-knowall-template-parts - HeroThemes

Working with Blocks

Add: Click + button or type /

Move: Drag ⋮⋮ handle

Delete: Select → Delete

Heroic Blocks: Search “Heroic” for Category Cards, Article Showcase, Breadcrumbs, Feedback, TOC

13-image-knowall-blocks-view - HeroThemes

Getting Started with Legacy Mode

Enable Legacy Mode

Go to Knowledge Base > Settings > Appearance > Template Engine.

Select Force Legacy Templates and click Save Changes.

Access Customizer

Go to Appearance > Customize.

The Customizer opens with settings on the left and live preview on the right.

Legacy Customizer Setting

You can customize various visual aspects of the theme using the WordPress Live Customizer. Go to Appearance > Customize. Take some time to look through the options and customize them for your site.

The main options for the theme can be found in the Theme panel, which is then divided into various sections:

Header
- Site Logo
- Background – Solid Color, Image, Gradient
Footer
- Copyright/Footer message
Styling
- Link Color
- Link Hover Color
- Site Width
- Theme Layout – Boxed or Full-Width
- Background
Typography
- Headings font
- Body font
Homepage
- Search Title
- Homepage Sidebar Position
- Homepage Title
- Archive Style (Choice of six)
- Border Divider
- Archive Columns
Category Settings
- Category Sidebar Position
Article Settings
- Article Sidebar Position
- Sticky Sidebar
- Show Related Articles
- Show Last Modified
Custom CSS